Many people have now contacted this blog to enquire about orders that they have placed with Excalibur and have not yet received.
I think it only fair to give them an answer and will do so via this blog:
Orders not dispatched
All orders that I received on or before the 6th December have been processed as long as payment was cleared. These orders are fully logged in Excalibur's electronic book-keeping system and backed up by paper work.
Once these orders were processed they were sent by e-mail to the dispatch department aka Arthur Kemp to be sent out.
I still have the e-mails I sent Arthur with the attached order lists as proof that this is the case. Further more, many customers will confirm that they have been cc’d into e-mails that I have sent Arthur, only for them to e-mail me back saying that they have still not received their orders or that Arthur has not even had the decency to respond to them. Customers can also vouch for the fact that I have been able to provide them with sales reference numbers, dates of processing and dates that I have e-mailed Arthur their order when they complain and I had difficulty following these complaints through as Arthur was not always responding to my emails or answering my telephone calls.
I had forwarded the Christmas card and St. George item orders onto the St. George Society as they were dispatching these items directly and I have since had calls from customers thanking me and saying that they have received this part of their order but nothing from Excalibur. A big thank you to the good people at the St. George's Society for their support on this.
I would dearly love to be able to assist further in resolving this situation quickly for all Excalibur's customers, but I have been advised by my legal team not to access the Excalibur books at present.
I am of the understanding that since my illegal sacking Arthur Kemp has taken over the role of managing the Excalibur operation - as well as a few other roles - and I would advise people to contact the BNP enquiry line: 08707 515277 to find out what has happened to their orders and if Arthur Kemp will now honour these bought and paid for orders.